1. How our pricing works
You pay £1.99 for 48 hours, and unless you cancel during that period your subscription continues at £39.99 per month, renewing automatically until you cancel. You can cancel at any time in one click from your account, which stops all future charges.
2. Our money-back guarantee
If you are not satisfied with our service, contact us at help@subscriptioncancellation.com within 14 days of your payment and we will refund it. We would rather give you your money back than have you feel short-changed. This is our own goodwill guarantee, offered in addition to your legal rights.
3. If we fail to send your notice
If we do not send your notice at all due to a fault on our side, you are entitled to a full refund. Please note this covers our sending of the notice; it does not cover the recipient’s decision on your account, notice periods, or charges the recipient applies under your agreement with them, which are outside our control (see our Terms of Service).
4. Immediate service and your statutory cancellation right
When you order, you ask us to send your notice immediately and you acknowledge that, once we have done so within the 14-day cancellation window, you lose the statutory right to cancel that purchase under the Consumer Contracts Regulations 2013. In plain terms: because the job (sending your notice with proof) is done straight away, the automatic cooling-off refund no longer applies to that completed service. Our money-back guarantee in section 2 still stands regardless, and none of this affects your rights under the Consumer Rights Act 2015 if the service was not provided with reasonable care and skill.
5. Cancelling versus refunding
Cancelling your subscription stops future payments from the moment you cancel. It does not automatically refund payments already taken. If you believe a past payment should be refunded, contact us and we will deal with it under this policy.
6. How to request a refund
Email help@subscriptioncancellation.com from the address on your account, with your reference number if you have it. We aim to respond within 2 working days and to process approved refunds to your original payment method within 5 to 10 working days.
7. Card disputes
If you think a charge is wrong, please contact us first, we can almost always resolve it faster than a card dispute. Raising a chargeback without contacting us may delay the resolution.
8. Contact
Any questions about refunds or billing, email help@subscriptioncancellation.com.