1. Who we are
SubscriptionCancellation.com (“we”, “us”, “our”) operates an independent cancellation service that drafts and sends cancellation and account-closure notices on your behalf. We are not affiliated with, endorsed by, mandated by, or connected to any of the companies or brands named on our website. Their names are used only to identify the intended recipient of your notice, and all trademarks belong to their respective owners. You can contact us at help@subscriptioncancellation.com.
2. What our service is
When you place an order, you instruct us to act as your messenger. On your behalf we:
- prepare a written cancellation or account-closure notice from the details you provide;
- send that notice to the recipient you have selected; and
- create an independent, timestamped proof of sending (a cryptographic fingerprint of the exact notice, the date and time it was sent, a unique reference, and the delivery information available to us).
Our service is the preparation, sending, and proof of your notice. That is what you are paying for and what we are responsible for delivering.
3. What our service is not
This is important. Our guarantees relate to the sending of your notice and the technical proof of that sending. They never relate to the recipient’s conduct or decisions. In particular, we cannot and do not guarantee that:
- the recipient receives, opens, reads, accepts, processes, or acts on your notice;
- your subscription, membership, or contract is actually cancelled by the recipient;
- you will avoid notice periods, minimum terms, early-termination charges, or further billing applied by the recipient under your agreement with them;
- any payment taken directly by the recipient (including subscriptions billed through the Apple App Store, Google Play, or another third party) will stop. Those must be cancelled through that provider, and a written notice from us cannot end them.
You remain in a direct relationship with the company you are cancelling, and you can always contact them directly using their own cancellation options.
4. Your responsibilities
- You must be at least 18 years old and resident in the United Kingdom.
- You must provide accurate, complete, and up-to-date information. We send the notice based on what you give us, and we are not responsible for a notice that fails because your details were wrong, incomplete, or out of date.
- You confirm that you are the account holder, or are otherwise authorised to cancel the account, and you authorise us to send the notice on your behalf.
- You must not use our service unlawfully, fraudulently, or on behalf of someone else without their authority.
5. Pricing, trial, and subscription
Our service is offered on a subscription. You pay £1.99 for 48 hours, and unless you cancel during that period your subscription then continues at £39.99 per month, renewing automatically each month until cancelled. All prices include VAT where applicable. We may change our prices, and will give you reasonable notice before a change affects you.
6. Immediate performance and your right to cancel
Because our service is the sending of a time-sensitive notice, when you place your order you expressly ask us to begin providing the service immediately. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where you request immediate performance and we fully perform the service (by sending your notice) within the 14-day cancellation period, you lose your statutory right to cancel that purchase. You acknowledge this when you tick the authorisation box at checkout. This does not affect the separate money-back guarantee described in our Refund Policy, or your other statutory rights.
7. Cancelling your subscription
You can cancel your subscription at any time, in one click, from your account area, which stops any future renewal. Cancelling stops future payments; it does not by itself refund payments already taken (see our Refund Policy).
8. Consumer rights
We will provide our service with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing in these terms removes or limits your non-excludable statutory rights.
9. Limitation of liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for any of your statutory rights that cannot be excluded. Subject to that:
- we are not liable for losses arising from the recipient’s acts, omissions, or decisions, from information you gave us that was inaccurate or incomplete, or from billing you could only stop through a third party;
- we are not liable for indirect or consequential losses, or for loss of profit, that were not reasonably foreseeable; and
- our total liability to you for any claim is limited to the total amount you have paid us in the 12 months before the claim arose.
10. Intellectual property
The website, its content, and our software belong to us or our licensors. You may use them only to access and use our service.
11. Suspension and termination
We may suspend or end your access if you breach these terms, misuse the service, or use it unlawfully or fraudulently.
12. Changes to these terms
We may update these terms from time to time. The current version is always on this page, with the date it was last updated shown above. Continued use after a change means you accept the updated terms.
13. Complaints, law, and contact
If something goes wrong, please contact us first at help@subscriptioncancellation.com and we will try to put it right. These terms and any dispute relating to them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.